Do you supply wholesale orders to shops?

I'm not able to do this at the moment I'm afraid - sorry.

What are your delivery costs?

For orders up to £9.99: £1.85
For orders from £10 - £24.99: £2.50
For orders of £25 - £45.99: £2.99
For orders of £46 - £149.99: £4.50
For orders of £150 and over: free

These prices are the same for anywhere in the world.

How do I pay?

The online shopping cart and checkout system works using PayPal. If you have a PayPal account already you're probably familiar with the process. If you don't have a PayPal account, you can simply pay using your credit or debit card.

If you don't want to pay online you can pay by cheque, and jewellery will be posted as soon as payment has cleared. For more info about paying by cheque, please get in touch.

I paid using my PayPal account but there was nowhere to fill in my address - what should I do?

Don't panic - this is normal! PayPal saves the address connected with your account and sends it to me when I receive your order.

It is worth making sure that the address connected to your PayPal account is your current one, though - sometimes when people move house, PayPal still defaults to their old address.

How long will it take for my button jewellery to arrive after I've ordered it?

If you are in the UK please allow up to seven working days. If you do need your order fast-tracking, send me a message and I'll give you an estimate of when I'll be able to get it to you.

If you are outside the UK I can't guarantee a definite delivery time - however, I usually post all items [both UK and overseas] within 2 or 3 working days of receiving the order.

Do you often put new things on the stock page? How often should I check back?

Every month or so I update the stock page, so it's worth having a look later on if you don't see an item you like right then and there.

On the button jewellery blog I write a note every time there's something new on the site. There's also now a Facebook page, and you can follow button jewellery on Twitter.

You are based in Britain - can you send jewellery overseas?

Yes, I can post worldwide - just order as normal. The cost of overseas postage is the same as for the UK. The arrival times for non-UK postage will, of course, be longer than those stated, which are for UK postage - non-UK delivery times cannot be guaranteed.

Do you make custom jewellery to order?

Yes - if you want a particular item that isn't listed on the site [e.g. a button necklace in a particular colour scheme, very long button earrings, necklaces with a particular size buttons on them etc.] then please send me a message as I may be able to help. Prices will vary, but will usually be based on the price of the most similar item I stock.

What is your returns policy?

If you change your mind about your purchase, you can return it within 7 days of receipt in its original condition, and I'll refund the money for the item. Unfortunately I can't refund postage costs in this case.

If I have sent you the wrong item by mistake, or if the item is faulty, you can return it within 7 of receipt and you can either choose a full refund (including postage) or a replacement.

What if I break my button jewellery item or it is damaged in the post?

All items are guaranteed for one year, so if they break within this period you can return them for repairs, absolutely free of charge.

The length of my necklace/bracelet is wrong. Can I return it to have it modified?

Yes - although I charge a flat fee of £3 for this service [UK only]. If, however, you request a modification before I post the jewellery out - i.e. when you place your order, I can do this free of chage. The most popular modification is making necklaces longer - if you think 40-45cm is going to be short, get in touch and let me know how long you'd like your necklace to be.

Where do you get all your buttons from?

They come from a mixture of places - a lot are old recycled buttons that people have collected in tins and donated or sold to me, some are new old stock from shops that have stopped trading, some are bought from eBay sellers and a few come from local craft shops.

I've got a large collection of buttons that I don't want any more - would you be interested in buying them?

I might well be - send me a message and we can find out...

Do you provide jewellery making tutorials for your products so that I can make them myself? Can you give me advice on how to go into business making button jewellery? Can you tell me which suppliers you use for your materials?

Sorry, no, I don't do any of these things - but there are plenty of button jewellery making guides out there - keep Googling...